FAQ
Here you will find the answers to the most frequently asked questions. Your question is not included? Please use our contact form.
We only supply specialist retailers with our MEYLE portfolio. If you have any questions, please contact your trusted specialist retailer or repair shop for information.
NB: Parts should only be installed by trained professionals, observing the instructions provided by the vehicle manufacturer. If you do not have sufficient knowledge, you should have the appropriate professionals at your repair shop carry out installation to avoid any damage or prevent the loss of guarantee. Please understand that we are unable to pass on any vehicle-specific data.
Various product and service information as well as installation instructions can be found at the download centre on our website. We also share a variety of tips and tricks on installing parts on our social media channels and in our MEYLE newsletter. You can find our Social-Media-Stream here.
General:
If you would like additional information, please feel free to get in touch with us using our contact form.
A tip: our MEYLE newsletter will keep you up to date on general MEYLE topics – you can register here.
Here, too, please contact your trusted repair shop or specialist retailer for assistance. If you’re a repair facility or retailer, please contact the wholesaler/importer in your region.
You can find initial information about vehicle applications and parts in the MEYLE online catalogue. (See next question)
The MEYLE online catalogue offers MEYLE customers the opportunity to access information about the spare parts they need. Special access is not required – with just a few clicks and vehicle data entered, MEYLE items can be found for vehicle applications and any additional information accessed.
Our MEYLE brand stands for the highest quality of spare parts worldwide sold on the independent aftermarket. Top quality in all fields, from development via manufacturing in our own production plants through to logistics and service – that’s the demand we place on ourselves, every day for every customer. The company offers precise solutions and parts for competent mechanics, ambitious rally drivers to classic car enthusiasts and every driver around the world who needs to rely on their car. MEYLE works with partners, customers and workshops in 120 countries to ensure that drivers can rely on better parts and solutions – that’s how the company helps workshops to be DRIVER’S BEST FRIEND.
Vehicle manufacturers produce just 20 per cent of all car parts themselves; a large majority, namely 80 per cent, comes from parts manufacturers in the international car parts sector.
Both the independent and OE aftermarket can be found in the automotive industry. MEYLE sells MEYLE automotive spare parts in the independent aftermarket.
You can find additional information on the independent automotive aftermarket via GVA: www.gva.de/website/de/branche/marktakteure.php
The independent aftermarket (IAM) is represented by GVA in Germany and by www.figiefa.eu in Brussels.
MEYLE AG develops, produces and sells high-quality automotive spare parts in the independent aftermarket under the MEYLE brand, which comprises three product ranges: MEYLE-ORIGINAL, MEYLE-PD and MEYLE-HD. The portfolio features around 24,000 items, representing the company in 120 countries around the world. The company network has some 1,000 employees worldwide, including 500 in Ham¬burg, at the logistics centre and our company headquarters. High-quality standards are the foundation of our company success. For the MEYLE-HD product range, company engineers have developed some 1,000 parts for thousands of different vehicle models which are technically superior to OE parts. MEYLE-HD parts are particularly resistant and durable, exceeding the service life of the OE version. There’s a four-year guarantee on the unique characteristic of the technically optimised MEYLE-HD parts.
MEYLE AG was established in 2016 and acquired the business operations of Wulf Gaertner Autoparts AG on 1 January 2017. The latter got its start as Wulf Gaertner Autoparts GmbH, which was established by Wulf Gaertner on 11 July 1958 and turned into Wulf Gaertner Autoparts AG in 1999. Like holding company Wulf Gaertner Autoparts AG and its other subsidiaries, MEYLE AG is entirely family-owned.
In addition, the Group has several production facilities, all of which are certified in accordance with DIN ISO 9001 and some of which with DIN ISO/TS 16949. Production certification in accordance with the ISO/TS 16949 standard allows the company to supply production parts to original equipment and vehicle manufacturers (OEMs).
You can find additional information about MEYLE AG here, whilst a history is available here.
MEYLE-HD parts are optimised and technically superior to OE parts, which is occasionally also reflected in the appearance: For example, the MEYLE-HD ball head has a larger diameter than the OE pendant, meaning the enlarged ball head reduces the surface pressure and thus significantly improves part durability. MEYLE HD ball heads are engineered with precisely the correct diameter to make for a durable joint.
But any visual deviations do not affect installation or vehicle operation.
There’s more: MEYLE HD parts are designed for professional and easy installation at the repair shop. An example: the installation materials are usually included and there’s no need for any additional costly special tools, saving time and money for the repair shop and driver.
MEYLE-HD is our product range for technically optimised automotive spare parts. MEYLE-HD parts are technically superior to OE parts and especially durable and reliable. They boast a more robust design, higher-quality materials and an optimised rubber-to-metal geometry.
So it’s only natural that we as the manufacturer have extended the guarantee for our MEYLE HD parts: there’s a four-year guarantee for all MEYLE-HD parts worldwide – you can find the guarantee certificate here.
You can find additional information on the MEYLE-HD product range and the MEYLE-HD principles here.
All MEYLE-ORIGINAL and MEYLE-PD products come with a guarantee of two years. Because MEYLE-HD products are technically optimised, these spare parts come with a four-year guarantee.
Complementing this guarantee, we give an additional 100,000 miles (160,934 kilometres) performance guarantee against defects of material and workmanship for MEYLE passenger car water pumps purchased from 01 May 2016. The guarantee given for MEYLE passenger car water pumps terminates upon expiration of the guarantee period or the guaranteed mileage, whichever occurs later: if the guaranteed mileage has not been reached at the end of the guarantee period of 24 or 48 months respectively, the performance guarantee continues to be valid. Respectively, the guarantee period of 24 or 48 months continues to be valid also in any case where the guaranteed mileage was already exceeded.
You can find everything you need to know about the MEYLE parts guarantee in the MEYLE guarantee certificate, including the guarantee provisions and conditions for the MEYLE-ORIGINAL, MEYLE-PD and MEYLE-HD product ranges.
The MEYLE product portfolio comprise three product ranges – MEYLE-ORIGINAL, MEYLE-PD and MEYLE-HD – consisting of 24,000 high-quality automotive spare parts for passenger cars, vans and trucks.
You can find additional information here.
